Cancellation fee:
- up to £300 per participating class
Applicable to:
- cancellation of booking (or request to reschedule) with less than three weeks’ notice (excluding school holidays)
- cancellation due to travel plans regardless of notice period
- significant reduction in pupil numbers with less than three weeks’ notice. A significant reduction would be 20% or more of your tickets, ie 6 pupils per class of 30 in mainstream settings. Special schools will be considered on a case-by-case basis.
Exclusions:
We understand that extenuating circumstances may arise – please contact us at the earliest opportunity if this is the case.
In some circumstances, A New Direction may have to cancel events, or may choose to waive the cancellation fee at our discretion. This may include the following:
- Industrial action on public transport – if it seems likely that travel will be significantly disrupted by industrial action, we may waive the cancellation fee for schools that are unable to travel.
- Industrial action in school – if a school will be closed or staff/ pupil ratios significantly affected by industrial action, we may waive the cancellation fee.
- Severe weather warnings – particularly in the case of high temperatures where children would be put at risk by travelling. This will apply particularly where the Met Office puts out severe weather warnings, or where temperatures are expected to be 30oC or higher.
- Unforeseen events at venues such as technical failures.
If events are cancelled by us or by our partners, A New Direction will strive to offer affected schools an alternative event. Where possible, this will be in the same season as the original booking, for the same pupils. Where this is not possible, it is likely to be in the following term. If you are not able to accept our offered alternative and choose instead to withdraw from the programme, you will not be charged a cancellation fee.
