Cancellation fee:
- up to £1,000
Applicable to:
- cancellation of booking (or request to reschedule) with less than three weeks’ notice (excluding school holidays)
- significant reduction in pupil numbers with less than three weeks’ notice. A significant reduction would be 20% or more of your attendees, ie 6 pupils per class of 30 in mainstream settings. Special schools will be considered on a case-by-case basis.
Exclusions:
We understand that extenuating circumstances may arise – please contact us at the earliest opportunity if this is the case.
In some circumstances, A New Direction may have to cancel events, or may choose to waive the cancellation fee at our discretion. This may include the following:
- Industrial action in school – if a school will be closed or staffing significantly affected by industrial action, we may waive the cancellation fee or look to reschedule where possible.
- Industrial action on public transport – if staffing will be significantly affected by industrial action meaning they are unable to get to school, or if delivery partners are unable to reach school, we may waive the cancellation fee or look to reschedule where possible.
- Severe weather warnings – particularly in the case of high temperatures where school days may be affected by hot weather policies and/ or early closure. This will apply particularly where the Met Office puts out severe weather warnings, or where temperatures are expected to be 30oC or higher.
- Unforeseen events for partners such as illness or technical failures.
If events are cancelled by us or by our partners, A New Direction will strive to offer affected schools an alternative event. Where possible, this will mean the original show and workshop booked being delivered in school on a different date (this may be after the Easter holidays). Where this is not possible, we will try to offer an alternative show. If you are not able to accept our offered alternative and choose instead to withdraw from the programme, you will not be charged a cancellation fee.
